Warranty

Our 12-month Plug Warranty covers all product defects, including hardware and software issues, or any malfunction independent of user use (e.g., touch sensitivity, battery failure).

  • What is Covered:

    The warranty covers qualifying technical defects in materials or workmanship under normal use. Report damage in transit within 48 hours of receiving your device. See the full warranty terms for coverage and claim requirements.

  • What is Not Covered:

    Issues caused by third-party software or unauthorized repair Improper use or failure to follow instructions, components added post-sale Normal wear and tear, external damage, or abuse.

  • Important Notes:

    Package your return securely; damage during return transit is not covered. The warranty applies only to the original purchaser and excludes devices that have been opened or tampered with. After inspection confirms a covered issue, US claims may be resolved by repair, replacement, or refund. International warranty claims are resolved with store credit. See the full warranty terms.

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