How fast is plug's shipping?

If you order your device before 2 pm CST, our team will ship it out using UPS 2-day shipping unless you select a premium shipping option. UPS ships express Monday-Friday and guarantee you’ll have it within 2 business days. Since UPS doesn't work on the weekends if you order your device on Friday before our cut-off with 2-day shipping. You will have it by Tuesday at the latest!

This applies to all of our shipping options.

What countries does plug ship to?

Yes, we ship internationally. All international orders can be completed on the website, but our app now supports international orders as well! 

But we don't currently ship to the following countries:

  • China
  • Thailand
  • Vietnam
  • South & North Korea
  • Columbia
  • Ecuador
  • India
  • Singapore
  • Malaysia
  • Taiwan

We are hoping to ship to every country very soon!

International 12 Month Warranty - Shipping Policy:

Just a heads up, we're thrilled to let you know that we provide international shipping for all the amazing products on our website. However, please keep in mind that any international duties, fees, or taxes that might come up during shipping are the customer's responsibility. These charges can vary depending on the destination country's regulations.

On another note, we've got your back with our 12-month warranty for all pre-owned tech devices. If there's a problem with your device during this period, you're only eligible for a full refund/store credit. Just a friendly reminder though, we can't be held responsible for any issues that might occur during shipping, like damage or loss of goods.

Where does plug ship from?

All our devices are shipped from our facility in St. Louis, Missouri. 

Can i update my address after its been shipped?

After your device has been shipped out, we do not have the power to change your address or place it for pick up. Fortunately, You have that power. We use UPS for all of our express shipments, and with UPS, you can place your package on hold, change your address, or pick up at a local retailer using UPS’s app or website.

I ordered on the weekend, when will I get my device?

We use UPS as our main shipping carrier because they are reliable and extremely fast! UPS ships on Monday - Friday, so even if you order on a Saturday the package won't be picked up until the next business day, which is Monday. So if you paid for our overnight option on the weekend, UPS will have it in their procession on Monday, and have it delivered by the next day.

My package was lost in transit?

please see our lost in transit policy.

 

How do I return my device?

Go to the contact us page or email us at [email protected] Provide us with your order number and the reason you are returning this device. We will then email you with a prepaid return label to ship the device back. Before you ship it back please be sure to remove your iCloud. Upon receiving the return, we will either issue you a refund or expedite you a replacement.

What's the plug tech refund policy for returns?

Our goal is for you to fall in love with your new device, and if that wasn’t the case our team is happy to accept any return for any reason within 30 days of receiving the device. We will accept your device back and apply a refund usually within 1 business day. In order to keep our pricing competitive, we reserve the right to charge a restocking fee on any order. In order to keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any return. This helps us cover our shipping costs, and helps us maintain our incredible pricing.
If your device is having any functionality issues, you are still covered past the 30 days. We offer a 12 Month Warranty that covers any and all product defects (hardware and software). This warranty covers any malfunction of the phone independent of your use (touch-sensitive malfunction, battery failure, pushbuttons, etc.).  If your device shows any signs of malfunction, then please contact us to start your return. Once we receive the device, we can send you a replacement that is fully functional or we can issue a refund for your purchase. Please note, physical damage, water damage, or similar issues will result in voiding your warranty. Please keep in mind, we reserve the right to charge a restocking fee on buyers’ remorse. If you return a device back without its original cable and adapter, we reserve the right to apply a 10$ fee per accessory.
The easiest way to initiate your refund with us is through our return/warranty portal. Go to http://plug.tech/returns and it will take you through the seamless process of either setting up a replacement/exchange order or a refund for the device. 

 

How long does it take to get my refund?

Upon receiving the return, we will apply a refund to your account. It typically takes about 2-3 business days for the money to be transferred to your bank account, depending on your bank. In order to keep our pricing competitive, we reserve the right to charge a restocking fee on any order.

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