Holiday trade-in questions, answered.
How does the 10% holiday bonus work?
Choose a Plug Gift Card as your payout and we add 10% to your final trade-in value. Choose cash and you get your final trade-in value as a digital payout.
Is the bonus based on my online estimate?
No. The bonus is 10% of your final value after inspection, which can differ from your online estimate.
Do I have to buy anything from Plug?
No. Choose cash and the money is yours to spend anywhere. Choose a Plug Gift Card and your payout, bonus included, is yours to spend at Plug.
If I choose cash, how do I get my money?
Cash is sent digitally. After we receive and inspect your device, your payout email goes out within 2 business days. The methods available to you are shown in your offer and can include bank transfer, debit card, PayPal, Venmo and Cash App.
Will I get paid before the holidays?
Payment follows inspection, so timing depends on when your device reaches us. The sooner you ship it, the sooner we can check it. We can't promise payment by a specific date.
What can I trade in?
iPhone, Samsung Galaxy, Google Pixel, iPad, Mac, Apple Watch and AirPods, by mail, from the U.S. only. Mac computers only, no Windows laptops. Devices reported lost or stolen, or locked to an iCloud, Find My or Google account, are not eligible.
Is shipping free?
Yes. We email you a free prepaid FedEx label for your trade-in.
Can I trade in when I buy a new phone?
Yes. Tap "Add a trade-in" on an iPhone, Samsung Galaxy or Google Pixel product page. The trade-in doesn't lower your checkout price, and a Plug Gift Card from that trade-in is for your next Plug order, not the one it came with.