Tienes Opciones
My carrier did not activate my phone.
Don't worry, you're not alone. This is a common issue we've seen with smaller carriers. Before you return the device, please call your carrier directly to switch the device on your account. Often times local stores do not qualify for commission or incentives unless they sell you the device.
My device will not charge.
Have you tried a different cable or different adapter? Before you return tu dispositivo, please try a new cube or cable to see if that could be the issue. If this is the case, reach out to us so we can send you a working replacement. Delivery details will be provided in your confirmation email.
My phone did not include a SIM tray to hold and insert my SIM card.
We're sorry to hear about this inconvenience. Please reach out to our customer support team so we can send you the proper sim tray immediately.
¿Estoy devolviendo un iPhone?
Para garantizar un proceso de devolución fluido, necesitamos que elimines tu cuenta de iCloud del dispositivo. Para hacerlo, ve a Configuración > Restablecer iPhone > Borrar todo el contenido y configuración. Si ya enviaste el dispositivo, puedes eliminar tu cuenta de iCloud desde icloud.com > Inicia sesión > ¡Eliminar Dispositivo!
¿Estoy devolviendo un iPad?
Es necesario eliminar tu cuenta de iCloud del dispositivo antes de enviarlo de vuelta. Para hacerlo, ve a Configuración > Restablecer iPad > Borrar todo el contenido y configuración. Si ya enviaste el dispositivo, puedes eliminar tu cuenta de iCloud desde icloud.com > Inicia sesión > ¡Eliminar Dispositivo!
¿Estoy devolviendo mis AirPods?
Al igual que con los dispositivos Apple anteriores, tu cuenta de iCloud debe estar desvinculada del dispositivo. Para hacerlo, ve a Configuración > Cuenta de iCloud > Eliminar y Borrar los AirPods de tu cuenta. Asegúrate de incluir todo el empaque o accesorios originales.
¿Estoy devolviendo mi Mac?
De nuevo, es necesario eliminar la cuenta de iCloud del dispositivo antes de devolverlo. Para hacerlo, ve a Configuración en la parte superior izquierda de la pantalla, Preferencias del Sistema > iCloud > Cerrar sesión. Asegúrate de incluir todo el empaque o accesorios originales.
Can I return my device for a refund?
Yes! We offer a 30-day hassle free return policy. If you don't love tu dispositivo, our team is happy to accept it back. Please start your return below.
Can I exchange my device?
Yes, you can exchange tu dispositivo with Plug if it's within the eligible return or warranty period. Just visit our Returns Portal to start the exchange process.
What's covered in the 12 Month Warranty?
Plug’s garantía de 12 meses covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).
How can I file a warranty claim?
You can file a warranty claim by heading to our Returns Portal or follow the link below. Just select the option that fits your issue, and we’ll guide you through the next steps!
What's not covered by our 12 month warranty?
This limited warranty does not cover any damages due to: Transportation or storage; Issues caused by third-party software or unauthorized repair; improper use; failure to follow the product instructions or perform any preventive maintenance; any components added since the item was originally sold; normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.
