Mobile Terms and Conditions

Plan Terms & Conditions 

Last updated September 2025

Your Plug Mobile service is provided by Plug Mobile, LLC, including its affiliates, assigns, and agents (“Plug Mobile,” “Plug,” “we,” “us” or “our”). These Terms and Conditions (“T&Cs”) are part of your service agreement with Plug Mobile and constitute a contract under which we provide you with services “(Service”) under terms and conditions that you accept. 

Your service agreement (“Agreement”) with us includes (i) these T&Cs, (ii) our Privacy Policy located at www.plug.tech/privacy-policy, (iii) our Acceptable Use Policy located at www.plug.tech/acceptable-use-policy, (iv) our Mobile Application End User License Agreement, at https://www.plug.tech/app-end-user-license-agreement, (v) any subscriber agreement or transaction materials that you sign or accept, (vi) any supplemental terms and conditions that may apply to any Service plan(s) and/or Device(s) that you select, (vii) any confirmation materials that we may provide to you, (viii) the terms set forth in any applicable coverage map brochures, (ix) any other supplemental terms and conditions that we provide or otherwise make available to you, and (x) any additional provisions linked to in any of the above materials. In the event of a conflict between these T&Cs and any other materials that make up the Agreement, these T&Cs shall govern to the extent necessary to resolve the conflict.

Please read these T&Cs carefully. They cover important information about our Service provided to you; your phone, handset, device, SIM card, embedded SIM (“eSIM”) (SIM card and eSIM, to the extent either technology may be available to you depending on your Device, your Service, and/or any other factor(s) in our sole discretion, are referred to interchangeably as “SIM,” “SIM Card,” and/or “SIM Kit”), data card, or other equipment or third party device used with our Service (“Device”); and any access and usage charges, SIM Charges, taxes, fees, assessments, and other charges we bill you or that were accepted or processed through your Device (collectively, “Charges”). These T&Cs include terms regarding service plan changes and late payments, limitations of liability, privacy, and resolution of disputes by arbitration instead of in court.

You and any authorized users on your account will have access to account information and may be able to make changes to the account. If you give your personal account validation information to someone, they can access and make changes to your account. Those changes will be binding on you. Authorized changes may require your agreement to new T&Cs.

Acceptance. YOUR AGREEMENT WITH PLUG MOBILE STARTS WHEN YOU ACCEPT. You represent that you are at least the age of majority in your state of residence (twenty-one (21) years old or legally emancipated if you are a Puerto Rico customer) and you are legally authorized to enter into this Agreement. You accept your Agreement by doing any of the following: (a) giving us a written or electronic signature, or telling us orally that you accept; (b) activating Service; (c) using your Service after you make a change or addition; or (d) paying for the Service or a “Plug Mobile Device” (a Device purchased from Plug Mobile, a Plug Mobile dealer, or other Plug Mobile authorized retailer (“Dealer”) for use with the Plug Mobile Service). IF YOU DO NOT WANT TO ACCEPT, DO NOT DO ANY OF THESE THINGS.

Dispute Resolution and Arbitration. PLUG MOBILE AND YOU AGREE THAT, EXCEPT AS PROVIDED BELOW (AND EXCEPT AS TO PUERTO RICO CUSTOMERS), ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OUR SERVICE, MARKETING PRACTICES, DEVICES, OR PRODUCTS, WILL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL, NON-REPRESENTATIVE BASIS. This binding dispute resolution and arbitration process (the “ADR Process”) shall also apply to any claims against other parties relating to Service or Devices provided or billed to you (such as our suppliers, Dealers, or third-party vendors) whenever you also assert claims against us in the same proceeding. This also includes any claims brought after your service agreement with Plug Mobile terminates. The ADR Process shall survive the termination of this Agreement. For the avoidance of doubt, the above phrase “any and all claims or disputes” includes any claims under the Telephone Consumer Protection Act, which are also subject to this ADR Process. As provided in the Choice of Law section below, the Parties expressly agree that the arbitration provisions, as embodied in this ADR Process, shall be governed by federal law, including the Federal Arbitration Act and federal case law interpreting the Federal Arbitration Act. For purposes of enforcing any arbitration award, Plug Mobile and you agree that the exclusive venue shall be U.S. District Court for the Eastern District of Missouri (the “Federal Court”), in the first instance, and in the Circuit Court of St. Louis County, Missouri in the event the Federal Court does not have subject matter jurisdiction or diversity jurisdiction. Notwithstanding the foregoing, please be advised that this Agreement affects interstate commerce, such that federal law would preempt state law. To the extent allowed by law, you agree to waive any argument that this Agreement does not affect interstate commerce.

Arbitration

WAIVER OF JURY TRIAL. BY AGREEING TO ARBITRATE ALL DISPUTES, PLUG MOBILE AND YOU ARE BOTH WAIVING ANY STATUTORY AND CONSTITUTIONAL RIGHTS TO A JURY TRIAL. TO THE EXTENT ALLOWED BY LAW AND TO THE EXTENT THE ADR PROCESS AND THIS ARBITRATION AGREEMENT IS FOUND TO BE UNENFORCEABLE, PLUG MOBILE AND YOU WAIVE STATUTORY AND CONSTITUTIONAL RIGHTS TO A JURY TRIAL. PLEASE BE ADVISED THAT THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A COURT.

Prearbitration Dispute Resolution. Before initiating any arbitration against Plug Mobile, you must comply with this provision unless you have a Puerto Rico address. For all disputes (except for Puerto Rico customers), you must first give us an opportunity to resolve your claim by calling our customer service department at (888) 973-9398 and providing a written description and supporting documentation of your claim, if requested by the Plug Mobile care agent. Plug Mobile and you each agree to negotiate your claim in good faith. If Plug Mobile and you are unable to resolve the claim within sixty (60) days after Plug Mobile receives your claim description and supporting documentation, you may pursue your claim in arbitration.

Arbitration Proceedings. Either you or we may start arbitration proceedings following the above-described 60-day period. You may submit a demand for arbitration using one of the following arbitration services through Saint Louis County, Missouri: (1) JAMS, Clayton MO, and (2) Miles Mediation & Arbitration Saint Louis MO. However, in all cases, you must serve all necessary paperwork through our registered agent pursuant to the Registered Agent section of these T&Cs.

You and Plug Mobile agree that the following rules will apply (the “Arbitration Rules”), depending on which arbitration service provider you select: (1) JAMS (https://www.jamsadr.com/) or (2)  Miles Mediation & Arbitration (https://milesmediation.com/miles-mediation-arbitration-usam/) If, for any reason, the arbitration service provider you select declines to administer the Claim, you must submit your claim to the remaining arbitration service provider. If both ADR Services and Judicate West decline to administer the Claim, then you or Plug Mobile may file a petition in Federal Court for the appointment of an arbitrator pursuant to 9 U.S.C. Section 5. Plug Mobile and you agree to arbitration before a single arbitrator (the “Arbitrator”). The Arbitrator must be a retired judge or appellate justice, but otherwise will be selected pursuant to the applicable Arbitration Rules. Notwithstanding anything to the contrary in the Choice of Law section or any state’s conflict of laws rules, in order to ensure the availability of witnesses, the Arbitrator will sit in Saint Louis County of Missouri, where Plug Mobile is headquartered, unless your billing address is in Puerto Rico, in which case the Arbitrator will sit in Puerto Rico. If you live outside of Saint Louis County of Missouri, the Arbitrator shall permit you to fully participate in the arbitration hearing by videoconference, and the Arbitrator shall have the discretion to allow any party to fully participate in the hearing by videoconference upon request. The purpose of this provision is to ensure that the ADR Process is more accessible than a court trial and that you are not dissuaded from bringing a legitimate claim because you need to personally attend court proceedings. In all cases, the Arbitration Rules shall apply, except as modified by the Agreement. Notwithstanding anything to the contrary in the Arbitration Rules, Plug Mobile voluntarily agrees to the following: if the dispute involves less than $75,000.00, and you agree to limit your maximum recovery to $75,000.00, you may elect to have Plug Mobile pay for the costs invoiced by the selected arbitration provider (“Arbitration Costs”). To the extent otherwise required by applicable law, the Arbitration Rules, or as required of Plug Mobile to enforce the ADR Process, Plug Mobile will pay for or reimburse Arbitration Costs. Otherwise, Plug Mobile and you will equally share the payment of Arbitration Costs. The term Arbitration Costs does not include attorney’s fees incurred by you or Plug Mobile. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys’ fees. Puerto Rico customers: Refer to the Your Right to Dispute Charges section for details of the Puerto Rico Telecommunications Dispute Procedure.

Small Claims Option. As an alternative to arbitration, Plug Mobile may choose to resolve payment disputes in small claims court in the county of your most recent billing address. Plug Mobile and you agree that if you fail to timely pay amounts due, Plug Mobile may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by applicable law or the Agreement.

Discovery. Notwithstanding anything to the contrary in the Arbitration Rules, to the extent permitted by applicable law, you and Plug Mobile agree that discovery shall be limited to one deposition per side and ten requests for production of documents and materials, including any electronically stored information, reasonably tailored to the issues in the case, given the Arbitrator’s discretion to limit the production of electronically stored information or shift the cost to the party seeking the production of electronically stored information, depending on the circumstances presented to the Arbitrator. The purpose of this provision is to ensure that the arbitration process is more affordable than an action in Court and that you are not dissuaded from bringing a legitimate claim based on the broader range of discovery permitted in a court action. Notwithstanding the foregoing, the Arbitrator will have discretion, upon a showing of good cause and necessity to ensure a fair hearing on the merits, to expand the limits of discovery to include additional depositions, additional document requests, or to expand to include written interrogatories in lieu of additional depositions.

CLASS ACTION WAIVER. PLUG MOBILE AND YOU EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Neither you nor any other customer can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding against Plug Mobile.

Refunds; Cancellation, Termination, Suspension, or Adjustment of Service Plans

General. Subject to our plan refund policies as described in the Plan Refund Policy (Cancellations) section and the Plan Refund Policy (Terminations, Suspensions, Adjustments) section below, you may cancel or we may terminate, suspend, or adjust (in accordance with these T&Cs and our Acceptable Use Policy) any Service plan that you purchase from us at any time; provided that, except as otherwise required by applicable law and our Refund Policy, you will not receive any refund of amounts paid to us in connection with any such Service plan whether cancelled by you or terminated, suspended, and/or adjusted by us.

Plan Refund Policy (Cancellations). You may request a refund and cancel your new Plug Mobile service activation for any reason within seven (7) calendar days of activation, and we will refund the full purchase price and any associated taxes and fees, as long as you: (i) have purchased a Plug Mobile plan on www.plug.tech and (ii) complete our refund request form located at www.plug.tech/return-policy to cancel your new service activation (collectively, the “7-day money back guarantee” or “7-day risk-free trial”). You are not required to physically return the SIM kit in order to cancel your new service activation. Refunds will be processed within ten (10) business days after you contact us. We will not refund any funds loaded into your account, including any unused data or international roaming. You are not eligible to request a refund for a new Plug Mobile service activation or SIM kit when forty-five (45) calendar days have passed since the date of purchase (“45-day refund exclusion”). SIM kits that are subject to the 45-day refund exclusion and that are not subsequently activated will automatically become inactive after three (3) years following the date of purchase. For avoidance of any doubt, this Refund Policy does not apply to any other purchase of Plug Mobile products or services, including but not limited to any Plug Mobile plan purchased from www.plug.tech or any other plug-associated business.

For our Plan Refund Policy, where we suspend, adjust, or terminate Service in accordance with these T&Cs and our Acceptable Use Policy, see the Plan Refund Policy (Terminations, Suspensions, Adjustments) section below. 

For our Device, SIM Kit, and Accessory Return Policies, please refer to our refund policy at https://www.plug.tech/policies/refund-policy. 

Activation period. All service plans, including promotional plans and Trial Plans, must be activated within 45 days following the date of purchase. We reserve the right to suspend or terminate any plan or service that is not activated within 45 days following the date of purchase.

Our Rights to Make Changes. This provision is subject to requirements and limitations imposed by applicable law and will not be enforced to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. WE RESERVE THE RIGHT TO CHANGE OR MODIFY THESE T&Cs, OUR SERVICES, DISCOUNTS, TECHNOLOGIES (INCLUDING CHANGES TO OUR NETWORK THAT MAY IMPACT YOUR DEVICE’S COMPATIBILITY), COVERAGE, OR ANY OTHER TERMS IN THE AGREEMENT AT ANY TIME AND YOU AGREE TO BE BOUND BY ALL SUCH CHANGES OR MODIFICATIONS ON THE EARLIER OF WHEN WE (i) POST THEM ON THE PLUG MOBILE WEBSITE, OR (ii) SEND THEM TO YOU (ELECTRONICALLY OR OTHERWISE). BECAUSE THESE T&Cs ARE SUBJECT TO CHANGE AT ANY TIME, YOU SHOULD ALWAYS CHECK THE PLUG MOBILE WEBSITE FOR THE MOST CURRENT VERSION. IF WE CHANGE THE SERVICE FEE APPLICABLE TO YOUR SERVICE PLAN, YOU WILL HAVE 5 DAYS FROM THE DATE WE POST OR NOTIFY YOU OF THE REVISED SERVICE FEE TO TERMINATE YOUR SERVICE PLAN BY (i) CONTACTING OUR CUSTOMER SERVICE DEPARTMENT AT (888) 973-9398, OR (ii) MANAGING YOUR ACCOUNT PREFERENCES ON THE PLUG.TECH  WEBSITE. IF YOU FAIL TO CANCEL YOUR SERVICE PLAN WITHIN THE 5-DAY PERIOD, YOU WILL BE DEEMED TO HAVE ACCEPTED THE RATE INCREASE. ANY INCREASE IN TAXES, REGULATORY FEES OR ASSESSMENTS WILL NOT BE CONSIDERED AN INCREASE IN ANY SERVICE FEE AND WILL NOT ENTITLE YOU TO EXERCISE THE FOREGOING CANCELLATION RIGHT. WE ARE NOT LIABLE TO YOU FOR CHANGES IN OPERATION, EQUIPMENT, OR TECHNOLOGY (INCLUDING THE NETWORK) THAT CAUSE YOUR DEVICE TO BE RENDERED OBSOLETE OR REQUIRE MODIFICATION.

Compatible Devices. You must use a supported, compatible Device to access the Plug Service via the Plug Mobile network. Only certain phones and tablet computers are supported Devices. Plug Mobile will provide you with a list of supported Devices upon your request. Supported Devices may include Devices that do not permit the use of an eSIM and/or SIM card. Modems, bypass, gateways, automated relay devices, and any other Devices used for commercial or re-direction purposes are not supported Devices and violate our Acceptable Use Policy. Failure to use a supported, compatible Device when accessing our network will result in immediate termination of your Service.

Service Availability. Coverage maps only approximate our anticipated wireless coverage area outdoors; actual Service area, coverage, and quality may vary and change without notice depending on a variety of factors, including network capacity, terrain, and weather. Outages and interruptions in Service may occur, and the speed of Service varies. You agree we are not liable for problems relating to Service availability or quality.

Important Emergency and 9-1-1 Information and Emergency Alerts. When making a 9-1-1 call, always state the nature of your emergency and provide both your location and phone number, as the operator may not automatically receive this information. Plug Mobile is not responsible for failures to connect or complete 9-1-1 calls for any reason whatsoever, including, without limitation, if inaccurate location information is provided. 9-1-1 service may not be available or reliable, and your ability to receive emergency services may be impeded. We or our network supplier may use a variety of information and methods to determine the location of a 9-1-1 call, including Global Positioning Satellites, our network supplier’s wireless network, the street address you have provided us as your primary use location (“Primary Address”), or other information. Even with this information, an emergency operator may not be able to locate you in order to provide emergency services. Other third-party entities are involved in connecting a 9-1-1 call, and neither Plug Mobile nor its network supplier determines the public safety agency to which your 9-1-1 call is routed. If you are porting a phone number to or from us, we may not be able to provide you with some Services, such as 9-1-1 location services, while the port is being implemented. If you are porting a phone number to us, it is your obligation and responsibility to make certain that all information forwarded from the port out carrier is accurate and complete. If you dial 9-1-1 while outside the U.S., 9-1-1 services may not be available. For important information concerning your limited ability to access 9-1-1 emergency services when connected to Wi-Fi Calling on a compatible Device, including your obligation to provide us with your most recent physical location (your “Registered Location”) whenever using the Wi-Fi Calling feature, please refer to the Wi-Fi Features section of these T&Cs, as well as the 911 & E911 Disclosure posted on the Plug Mobile website WWW.PLUG.TECH/911-disclosure, and incorporated into the Wi-Fi Features section of these T&Cs by reference.

Service Plans

General. Your Service will operate only after you have purchased and redeemed a Plug Mobile Service plan. We may offer plans that can only be activated through the Plug mobile application, including, but not limited to, our Plug Trial or promotions (each, a “Trial Plan”). Trial Plan access to the Plug Mobile service will cease according to the specific terms of your Trial Plan. Trial Plans are not renewable, and you must become a paid subscriber to the Plug Mobile service in order to continue your access to the Plug Mobile service. For certain Trial Plans, you may only be able to transfer your mobile phone number from your existing carrier when you purchase a standard Plug Mobile service plan; for these Trial Plans, you will instead be assigned a temporary mobile phone number. Upon converting a Trial Plan to a standard Plug Mobile service plan, you may choose either to keep the temporary mobile phone number or to transfer your mobile phone number from your existing carrier. Visit our website located at  www.plug.tech for specific details. If you have activated any Trial Plan, you will not be able to transfer the temporary phone number associated with that Trial Plan to a new carrier unless you convert your Trial Plan to a three, six, or twelve-month plan. For all other Plug Mobile service plans, airtime expiration is subject to the terms of your plan. Your account may be canceled for any violation of these T&Cs or the Acceptable Use Policy, or if the following occurs: (1) your airtime has expired (e.g., after 90 days on any 3-month plan) without a successful renewal payment, which places you in suspended status, and (2) you have not successfully paid for any plan renewal for 60 days or more while in suspended status. Upon cancellation for any reason, we may reassign the phone number associated with your account, and you may be unable to transfer that number to a different carrier. To ensure uninterrupted service, you are required to renew your account before your airtime expires. Please visit our website located at www.plug.tech for the latest information regarding our Service plans and Trial Plans.

Charges. You agree to pay all Charges, including SMS Charges, that we bill you or that were accepted or processed through your Device. All Plug Service plans are measured on monthly cycles (including for purposes of determining your data usage levels, as described below in the Data Usage Level section, except that 12-month plans may be measured on 30-day and/or 31-day cycles, for a maximum of 365 days total. We may offer you the opportunity to set up automatic payments through the method of payment on your account, which will be automatically charged at the end of your applicable payment cycle (“Auto Renew”). When you enroll in Auto Renew, automatic payments for plan fees that you incur will continue until you cancel. The recurring charge may vary if you change your plan or we change our prices, following notice to you. You may cancel Auto Renew or review your payment preferences at any time by (i) contacting our customer service department at (888) 973-9398, or (iii) managing your account preferences on the Plug Mobile website. You must change your Auto Renew preferences or cancel 24 hours prior to the end of your payment cycle in order for the change to go into effect. No minimum purchase is necessary to enroll in Auto Renew. For disputed Charges, see the Your Right to Dispute Charges section.

Plug Mobile may provide you with the opportunity to purchase certain of our Services via SMS text messages using your Device (“SMS Charges”). SMS Charges must be enabled through your Plug Mobile Account. All SMS Charges, including applicable Taxes, Fees, and Surcharges, will first be deducted from the balance in your Plug Mobile Wallet, and any remainder, if any, will be charged to your credit card. If there is no balance in your Plug Mobile Wallet, your credit card will be charged for the amount of the SMS Charge. Please note that Plug Mobile Wallet balance, renewal balance, and amount due may be displayed in $0.01 (one cent) increments only, and may be rounded down to the nearest $0.01 (one cent) to ensure an accurate recharge amount is calculated and to avoid service interruption. By opting into SMS Charges, you agree to provide us with accurate and complete payment information and to immediately report to us all changes to your payment information.

Voice Usage. Plug Mobile Service plans include a voice plan as part of your Service. We round up any fraction of a minute to the next full minute. Airtime usage is measured from the time our network supplier begins to process a call (before the phone rings or the call is answered) through its termination of the call (after you hang up) and the network disconnects. Primary use of voice and SMS (text) services must occur within the U.S.

Data Usage and Messaging. Plug Mobile Service plans include a data plan (“Data Plan”) as part of your Service. Data services are intended only for personal use; unless international data roaming is purchased as an add-on, data services are exclusively for use within the U.S. Data usage is rounded up to the next full-kilobyte increment at the end of each data session. Your data usage includes, among other things, text, web browsing, instant or picture messages, and email, whether read or unread, sent or received, solicited or unsolicited. We use filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages, and we are not liable for such messages.  All data purchased through a Plug Mobile Service plan (both data that comes with a particular Plug Mobile Service plan and any additional data you purchase as an add-on) will expire immediately upon termination of your Plug Mobile Service plan for any reason.

Permissible and Prohibited Uses. Your Data Plan is intended for personal Web browsing, messaging, and similar activities on your Device and not on any other equipment. Primary use must occur in the U.S. Other uses, including, for example, using your Device as a modem or tethering your Device to a personal computer or other hardware, may be permitted under your Data Plan, but are also subject to our Acceptable Use Policy located at www.plug.tech/acceptable-use-policy. Examples of prohibited uses can be found in the Misuse of Service or Device section of these T&Cs and in our Acceptable Use Policy.

Data Usage Level. Plug Mobile has set a monthly (30-day or 31-day, depending on the plan purchased; see above in the Charges section for explanation of monthly cycles) 5G and/or 4G LTE data usage level (“Usage Level”) for each of our current, non-Unlimited Service plans. Our network supplier measures your upload and download data usage (“Actual Usage”), including any usage (if available to you) of Mobile HotSpot (tethering), to determine if your total Actual Usage, as aggregated over the applicable 30-day or 31-day period (“Usage Total”), exceeds the 30-day or 31-day Usage Level for the Service plan you selected, at which point you may be unable to send and receive data (which may prevent you from sending or receiving MMS messages) over the Plug Mobile network until the end of the applicable 30-day or 31-day period, except to the extent you purchase a data add-on. Partial megabytes are rounded up. Please note that “Actual Usage” includes all of your requests to upload or download data, whether or not such data is actually uploaded or downloaded, as well as network overhead. For example, if you request that an image be downloaded to your Device or your Mobile HotSpot (tethering), but travel outside of your network coverage area before the download is complete, such a request will be included in your Actual Usage even though the image was never downloaded. The amount of high-speed data available for Mobile HotSpot (tethering) for any Monthly Service period is limited to 75% of your service plan. Management Policy and our Acceptable Use Policy. For avoidance of doubt, for all Service plans (including Unlimited Service plans), we or our network supplier may also reduce speeds during times of network congestion, or for violation of these T&Cs or Acceptable Use Policy. For additional information, please see our Network Management Policy.

Protective Measures. For an explanation of our right to limit or end the Service, please refer to the Our Rights to Limit or End Service or the Agreement section below. Without limiting our right to so limit or end the Service, and to provide a good experience for the majority of our customers and minimize capacity issues and degradation in network performance, we or our network supplier may take measures, including temporarily reducing data throughput for a subset of customers who use a disproportionate amount of bandwidth. In addition, to provide the best possible experience for the most possible customers on Plug Mobile plans, and to minimize capacity issues and degradation in network performance, we manage significant high-speed data usage of customers on our Unlimited Service Plans through prioritization (see above the Data Usage Level section). If you use your Data Plan in a manner that could interfere with other customers’ service, affect our ability to allocate network capacity among customers, or degrade service quality for other customers, we or our network supplier may suspend, terminate, or restrict your data session, prioritize on-Device over Mobile HotSpot (tethering) traffic, or switch you to a more appropriate Data Plan which may result in an increased cost. We or our network supplier also manage the network to facilitate the proper functioning of services that require consistent high speeds, such as video calling, which may, particularly at times and in areas of network congestion, result in reduced speeds for other services. Additionally, we or our network supplier may implement other network management practices, such as caching less data, using less capacity, sizing video more appropriately for a Device to transmit data files more efficiently, and deploying streaming video optimization technology. Streaming video optimization technology is intended to manage data usage on the network, reduce the risk of streaming video stalling and buffering, and reduce the amount of high-speed data consumption used for streaming video. Streaming video optimization improves streaming video reliability as well as makes room for other users to enjoy higher browsing speeds. The streaming video optimization process is agnostic as to the streaming video content itself and to the website that provides it; however, we or our network supplier may prioritize on-Device data over Mobile HotSpot (tethering) data. While most changes to streaming video files are likely to be indiscernible, the optimization process may minimally impact the appearance of the streaming video as displayed on your Device. These practices operate without regard to the content itself or the source of the content, and do not discriminate against offerings that might compete against those offered by us on the basis of such competition. For additional information, see our Network Management Policy.

Wi-Fi Features. Plug Mobile, at its sole discretion, may make available Wi-Fi voice and text messaging services, i.e., the ability to originate and terminate calls and text messages over a Wi-Fi connection (“Wi-Fi Calling). If offered by Plug Mobile, Wi-Fi Calling will only be available for Plug Mobile customers that (i) have a Wi-Fi capable Device with Plug Mobile supported Wi-Fi calling capability, (ii) have Wi-Fi Calling service provisioned on their account by calling Customer Support or updating preferences in account management, and updating the applicable Wi-Fi calling settings on your Device, (iii) have a compatible SIM card or eSIM, and (iv) are connected to functioning third-party internet service. Not all services available on Plug Mobile’s network supplier’s network are available while using Wi-Fi Calling. For example, emergency alerts may not be available with Wi-Fi Calling. You understand and acknowledge that calling 9-1-1 via Wi-Fi Calling uses the internet and operates differently than calling 9-1-1 we via traditional telephone services (wireless or wired), including the traditional wireless telephone services offered by Plug Mobile (see our complete 9-1-1 & E911 Disclosure posted on the Plug Mobile website at www.plug.tech/911-disclosure, which you hereby agree to and is incorporated herein by reference). Solely by way of example, and without limiting any of the disclosures contained in our 911 & E911 Disclosure, 9-1-1 may not work during internet outages or disruptions, when attempting to call 9-1-1 via Wi-Fi Calling from any location. In addition, emergency personnel may not be able to identify your phone number to call you back, and 9-1-1 calls may otherwise be delayed or dropped due to network architecture when dialing 9-1-1 via Wi-Fi Calling from any location. In addition, if Plug Mobile makes Wi-Fi Calling available to you, you must provide us with any updates and the physical location at which you will use Wi-Fi Calling (the “Registered Location”). If your Registered Location changes, either temporarily or permanently (e.g., when using Wi-Fi Calling at any other physical location), you must promptly update your Registered Location with Plug Mobile. You may provide us with your Registered Location at any time within the applicable device settings of a compatible Device. If you do not provide us with an accurate Registered Location and update it promptly for any and all changes in your location as described above, we or our network supplier may block your usage of certain Wi-Fi Networks. You also understand and acknowledge that if you attempt to dial 9-1-1 via Wi-Fi Calling from any location other than your Registered Location, emergency personnel may not be able to identify your location, your 9-1-1 call may not complete, and/or your 9-1-1 call may be routed to emergency personnel in a different location. You understand and acknowledge that it may take up to 2 hours for changes in address to be updated, and you should notify Plug Mobile in advance of any temporary or permanent changes to your Registered Location as described above. NEITHER PLUG MOBILE NOR ITS NETWORK SUPPLIER IS RESPONSIBLE OR LIABLE FOR ANYTHING RELATED TO YOUR USE OF OR INABILITY TO USE ANY WI-FI CALLING MADE AVAILABLE TO YOU, INCLUDING, WITHOUT LIMITATION, ANY FAILURE OF EMERGENCY CALLS (WHETHER 9-1-1 CALLS OR OTHERWISE). For additional information regarding dialing 9-1-1, either with or without Wi-Fi Calling, please see the Important Emergency and 9-1-1 Information and Emergency Alerts section of these T&Cs. Wi-Fi Calling may decrement Service plan minutes. Most devices will not transition between Wi-Fi and the wireless network. Devices using wireless connections may be vulnerable to unauthorized attempts to access data and software stored on the Device.

Downloadable Content and Applications. Content or applications (e.g., downloadable or networked applications, wallpapers, ringtones, games, and productivity tools) (collectively, “Content & Apps”) that you can purchase with your Device are not sold by Plug Mobile. Plug Mobile is not responsible for the Content & Apps, including download, installation, use, transmission failure, interruption, or delay, or any content or website you may be able to access through the Content & Apps. Unless otherwise stated, any support questions for these Content & Apps may be directed to the third-party seller. When you use, download, or install Content & Apps sold by a third-party seller, you may be subject to license terms, terms of use, a privacy policy, and/or other policies between you and that third party. Content & Apps you purchase from third parties are licensed for personal, lawful, non-commercial use on your Device only. You may not transfer, copy, or reverse engineer any Content & Apps, or alter, disable, or circumvent any digital rights management security features embedded in the Content & Apps. Content & Apps may not be transferable from one Device to another Device. Some Devices or Content & Apps may continue to have contact with our network without your knowledge, which may result in additional Charges, for example, while roaming internationally. Software on your Device may automatically shut down or limit the use of Content & Apps or other features or Services without warning. Plug Mobile is not responsible for any third-party content, advertisements, or websites you may be able to access using your Device.

Use of Information. If you visit any third-party website or app store, or download or use any Content & Apps, the third party may access, collect, use, or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable) to the Content & Apps provider or some other third party. If you access or use any Content & Apps through the Plug Mobile Service, you agree and authorize Plug Mobile and its network supplier to provide information related to such use. You understand that your use of a third-party app is subject to the third party’s terms and conditions and policies, including its privacy policy. Please refer to the Content & Apps creator/owner’s privacy policy for information regarding their use of information collected when you download, install, or use any third-party Content & Apps. We are not responsible for any transmission failure, interruption, or delay related to Content & Apps, or any content or website you may be able to access through the Content & Apps.

Roaming. Your Device may connect to another provider’s network (“Roaming”) even when you are within the Plug Mobile coverage area. Check your Device to determine if you are Roaming. There may be extra charges (including long distance, tolls, data usage) and higher rates for Roaming usage, and your quality and availability of service may vary significantly. Our Roaming Charges and rates are subject to change at any time, and any such changes are effective forty-five (45) days after the posting of the same to the Plug Mobile website. Please check our website frequently so that you are aware of our Roaming Charges and rates and any changes thereto. Please note that certain international roaming services may be offered on select plans; however, this feature does not include any international data roaming services (which must be purchased for an additional fee).  This feature, if offered, may not be used for extended international use; the account holder must reside in the U.S., and primary usage must occur in the U.S. Your device must first be activated on the home network before international use. Your Service plan may be terminated/restricted for excessive roaming pursuant to these T&Cs (including but not limited to the usage limitations set forth in our Acceptable Use Policy). 

Suspension and Cancellation. If your account is deactivated due to nonpayment, your account will be in a suspended status for 60 days. If your account is not reactivated within the 60-day period, it will be cancelled. If your account is cancelled, your remaining balance will be forfeited, except as otherwise required by applicable law. For any cancelled accounts, we may reassign the phone number associated with your account, and may be unable to transfer that number to a different carrier.

eSIM. Only available on compatible and eligible, unlocked devices, on certain plans, at certain times, at Plug Mobile’s sole discretion. Compatible and eligible devices, and the availability of eSIM (or SIM cards), are subject to change in Plug Mobile’s sole discretion. The current list of eligible devices may be provided (pursuant to the Compatible Devices section). Customers with compatible and eligible devices are permitted to switch between an eSIM and a physical SIM card and vice versa. Limited to one activated eSIM per device.

International Long Distance / Global Text

General. All international long-distance services included in your Service are handled by a third party not affiliated with Plug Mobile, and are delineated on your receipts separately from the services provided by Plug Mobile.

International Texts. International Texts means text or unlimited text only to applicable mobile-to-mobile destinations, and excludes audio, picture, and video messaging.  Data usage rates and charges may apply if you send audio, pictures, and/or video messages to an international mobile-to-mobile destination. Pursuant to the Roaming section, this feature may not be used for extended international use; the account holder must reside in the U.S., and primary usage must occur in the U.S. Your device must first be activated on the home network before international use. Your Service plan may be terminated/restricted for excessive roaming pursuant to these T&Cs (including but not limited to the usage limitations set forth in our Acceptable Use Policy).

Taxes, Fees, and Surcharges.  You are responsible for, and shall pay, the taxes, fees, and surcharges set forth in the sections below (“Taxes, Fees and Surcharges”) in connection with your Service account. Such Taxes, Fees, and Surcharges will be included in your Service account Charges (a) at the time you order the Service and (b) each time there are any further Charges to your Service account. Payment of Taxes, Fees, and Surcharges is in addition to payment for the Service and will be billed to your credit card.

Recovery Fee. The Recovery Fee is assessed by Plug Mobile to help recover Plug Mobile’s administrative and certain other costs associated with complying with various federal, state, municipal, local, and other governmental programs, statutes, regulations, taxes, fees, and charges, now in force or enacted in the future. 

For Plug Mobile’s service plans, the Recovery Fee is calculated as a flat, per-plan fee (refer to the table below), which is applied to help recover other administrative fees.

For Plug Mobile Add-On and Plug Mobile Wallet, a flat per-transaction fee may apply for Non-Plug Mobile Service Plan (e.g., 4G LTE/5G Data Add-Ons) purchases: 

Although added to the overall Charges, the Recovery Fee is separate from the cost of Service and does not result in the purchase of any additional Service time. We set the Recovery Fee, and the amount and what it includes may change without notice.

For detailed tax information, please log into your account at www.plug.tech or contact us at [email protected]

Federal Universal Service Fund Fee. The Federal Universal Service Fund Fee is designed to recover Plug Mobile’s contribution to the Federal Universal Service Fund program. The Federal Universal Service Fund Fee is used to fund programs to increase access to advanced telecommunications services for consumers in rural areas at reasonable rates, and provides federal program funding. Rate may change as determined by the Federal Communications Commission. The Universal Service Administrative Company (“USAC”) establishes a quarterly contribution factor, and Plug Mobile charges its customers the then-applicable rate charged to Plug Mobile by USAC.

Federal Regulatory Recovery Charge. The Federal Regulatory Recovery Charge includes costs imposed by regulation on telecommunications providers, including, but not limited to, funding Telecommunications Relay Service for customers who are deaf, hard-of-hearing, or have a speech disability, and national number administration and number portability.

Other Government Fees. Certain other government fees require a Zip code to calculate, since they vary depending on your location. Please see the Government Taxes section below for a description of how we may determine your Zip code for these other government fees. These other government fees include federal, state, municipal, local, and other governmental fees now in force or enacted in the future, including, without limitation:

The State Universal Service Fund Fee. The State Universal Service Fund Fee is assessed as a percentage of intrastate revenues, gross revenues, or as a flat rate per line as set forth by the various state, county, or municipal jurisdiction. Certain state agencies establish a quarterly, semi-annual, or annual contribution factor, and Plug Mobile may choose to charge its customers to recoup the state universal service fund fees charged to Plug Mobile.

Local 9-1-1 Fees. Each state, city, municipality, or county has specific charges that are levied for access to 9-1-1. Determination of the applicable 9-1-1 charges depends on where you purchase Plug Mobile Service. Plug Mobile may bill its customers for 9-1-1 charges. Any such 9-1-1 charges are a monthly recurring charge assessed on a per-line basis and will appear on your monthly or multi-month receipt.

Government Taxes. Certain federal, state, municipal, local, or other governmental taxes, including, without limitation, sales and use taxes, now in force or enacted in the future, are assessed as a result of your subscription to, use of, or payment for Plug Mobile Service. To determine government taxes, we will use the street address on file. If a credit card address is not on file, then we will use the ZIP code you entered upon activation of the Service. If the activation ZIP code does not exist, then we will default to the ZIP code of Plug Mobile’s headquarters: 63114. The address on file for Puerto Rico customers must be in Puerto Rico. If you did not identify the correct address, or if you provided an address (such as a PO box) that is not a recognized street address, does not identify the applicable taxing jurisdictions, or does not reflect the Service area associated with your telephone number, you may be assigned the above-described ZIP code for tax purposes. In the event of a disputed tax jurisdiction location being assigned, any tax refund must be requested within sixty (60) days of our notification to you that the tax has been assessed.

Your Right to Dispute Charges

Dispute Charges. Unless otherwise provided by law, you agree to notify us of any dispute regarding your bill or Charges to your account within sixty (60) days (twenty (20) days for Puerto Rico customers) after the date you first receive the disputed bill or Charge. If you do not notify us of your dispute in writing with supporting documentation within this time period, you may not pursue a claim in arbitration or in court. Except for Puerto Rico customers and unless otherwise provided by law, you must pay disputed charges until the dispute is resolved. If you accept a credit, refund, or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved. For unresolved disputes, see the Arbitration section above. To contact or notify us, see the Notices and Customer Communications section. This paragraph is notice to Puerto Rico customers that payment of undisputed Charges is due when stated on your bill, regardless of any dispute.

Puerto Rico Customers. We will provide you with a determination regarding any dispute that is presented to us in accordance with this Section 11 within fifteen (15) days after we receive it. You may appeal our determination to the Telecommunications Board of the Commonwealth of Puerto Rico (“Telecommunications Board”) by filing a petition for review up to thirty (30) days after the date of our determination. Your petition for review shall be made through the filing of a document containing the following information: (i) your name and address; (ii) our company name; (iii) the pertinent facts; (iv) any applicable legal provisions that you are aware of; and (v) the remedy you are requesting. The document may be filed handwritten or typewritten and must be signed by you. You must send us a copy of your document to the following address: Plug Mobile, LLC, 2000 Walton Rd, Saint Louis, MO 63114, Attn: Customer Service. You must send your petition for review to the Telecommunications Board at the following address: 500 Ave. Roberto H. Todd (Pda. 18 – Santurce), San Juan, Puerto Rico 00907-3941. The Telecommunications Board will review our determination only on appeal. You are advised of the provisions regarding suspension of Service that appear in Law 33 of July 7, 1985, Law 213 of September 12, 1996, and Regulation 5940 promulgated by the Telecommunications Board. You are also advised of Regulation 5939 of March 12, 1999, promulgated by the Telecommunications Board regarding the procedures for resolution of customer disputes.

Notices and Customer Communications

Receipt of Communications. You expressly consent to receive all communications, agreements, documents, notices, and disclosures (“Notices”) from us at the telephone number associated with your Device, or physical or electronic address you provide to us. Notices from us to you are considered delivered when we deliver them to your Device by text message or voice, or by email to any email address you provide to us, or three (3) days after mailing to your address on file.

Autodialed or Prerecorded Messages. We may at times contact you using autodialed or prerecorded message calls or text messages at the telephone number associated with your Device. We may place such calls or texts to (i) provide notices regarding your Plug Mobile account or account activity, (ii) investigate or prevent fraud, (iii) inform you about products or services that may be of interest to you, or (iv) collect a debt owed to us. You agree that we and our service providers may contact you using autodialed or prerecorded message calls and text messages to carry out the purposes we have identified above. We may also share your phone number with service providers with whom we contract to assist us in pursuing these interests, but we will not share your phone number with third parties for their own purposes without your consent. Standard telephone minute and text charges may apply.

Revocation of Consent. You do not have to consent to receive autodialed or prerecorded message calls or texts in order to use Plug Mobile Service. Where Plug Mobile is required to obtain your consent for such communications, you may choose to revoke your consent by any reasonable means, including by (i) contacting our customer service department at (888) 973-9398, (ii) writing to: Plug Mobile, LLC, 2000 Walton Rd Saint Louis, MO 63114  Attn: Customer Service, or (iii) managing your account preferences on the Plug Mobile website. Written notices from you to us are considered delivered when you send an email or three (3) days after mailing to the address above.

Registered Agent. To begin arbitration or any other legal proceeding against Plug Mobile, you must serve our registered agent. For all customers other than Puerto Rico customers, our registered agent is Incorp Services, Inc and can be contacted at 1-800-246-2677. For Puerto Rico customers, our registered agent is Fast Solutions, LLC, and can be contacted at Citi Tower, 252 Ponce de Leon Avenue, Floor 20, San Juan, Puerto Rico, 00918, phone: 1-888-973-9398.

Lost or Stolen Devices. You agree to notify us if your Device is lost or stolen. Once you notify us, we will suspend your Service. After your Service is suspended, you will not be responsible for additional usage Charges incurred in excess of your Service plan Charges, and applicable Taxes, Fees, and Surcharges. If you request that we not suspend your Service, you will remain responsible for all usage and Charges incurred and applicable Taxes, Fees, and Surcharges. We may prevent a lost or stolen Device from registering on any network. California customers: For Charges incurred before you notify us, you are not liable for Charges you did not authorize, but the fact that your Device or account was used is some evidence of authorization. You may request that we investigate charges you believe were unauthorized. We may ask you to provide information, and you may submit information to support your request. If we determine the Charges were unauthorized, we will credit your account. If we determine the Charges were authorized, we will inform you within thirty (30) days, and you will remain responsible for the Charges.

Misuse of Service or Device. By activating or renewing Plug Mobile Service with Plug Mobile, you agree that you do so because you want Plug Mobile Service from Plug Mobile and not for any other purposes. Plug Mobile Service plans may only be used for the following purposes (and your use of Plug Mobile Service must be initiated from your supported, compatible Device or Mobile HotSpot (tethering)): (i) voice calls between two individuals; (ii) text and picture messaging; and (iii) Internet browsing and ordinary content downloads. You agree not to misuse the Service or Device, including but not limited to: (a) reselling or rebilling our Service; (b) using the Service or Device to engage in unlawful activity, or in conduct that adversely affects our customers, employees, business, or any other person(s), or that interferes with our operations, network, reputation, or ability to provide quality service, including but not limited to the generation or dissemination of viruses, malware or “denial of service” attacks; (c) using the Service as a substitute or backup for private lines or dedicated data connections; (d) using the Service for continuous, mobile to mobile or mobile to landline voice calls; (e) using the Service for automated text or picture messaging to another mobile device or email address; (f) uploading, downloading or streaming of continuous video or audio; (g) tampering with or modifying your Plug Mobile Device; (h) “spamming” or engaging in other abusive or unsolicited communications, or any other mass, automated voice or data communication for commercial or marketing purposes; (i) reselling Plug Mobile Devices for profit, or tampering with, reprogramming or altering Plug Mobile Devices for the purpose of reselling the Plug Mobile Device; (j) using the Service in connection with server devices or host computer applications, including continuous Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections, voice or SMS relay, or peer-to-peer (P2P) file-sharing; (k) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Plug Mobile’s or another entity’s network or systems; (l) running software or other devices that maintain continuously active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions (e.g., using a Service plan for Web broadcasting, operating servers, telemetry devices and/or supervisory control and data acquisition devices); (m) using the Service to relay voice calls or text and picture messages not originated from the Device; or (n) assisting or facilitating anyone else in any of the above activities. You agree that you will not install, deploy, or use any regeneration equipment or similar mechanism (for example, a repeater or signal booster) to originate, amplify, enhance, retransmit, or regenerate a transmitted RF signal. Voice services may not be used for monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, relay services, interconnection to other networks, telemarketing activity, autodialed calls, or robocalls.

Our Rights to Limit or End Service or the Agreement

Our Rights. WE MAY LIMIT, THROTTLE, ADJUST, SUSPEND OR TERMINATE YOUR SERVICE OR AGREEMENT WITHOUT NOTICE AT ANY TIME AND FOR ANY REASON, including, without limitation, if we determine, in our sole discretion, that you or any authorized user has done (or, based on other types of behavior, you or any user may do) any of the following: (a) breach the Agreement (including, without limitation, the Acceptable Use Policy); (b) transfer Service to another person without our consent; (c) becomes insolvent, goes bankrupt or threatens bankruptcy (except as prohibited by law); (d) misuse your Service or Device as described in the  Misuse of Service or Device section above; (e) use your Service or Device in a manner that is excessive, unusually burdensome, or unprofitable to us, or which otherwise violates our Acceptable Use Policy; or (f) are on a Service plan that we determine is no longer available to you. We may impose credit, usage, or other limits to your Service, suspend your Service, or block certain types of calls, messages, or sessions (such as international, 10XXX, 0+/0-, chat services, 900 or 976 calls), at our sole discretion and without notice.

Plug Mobile reserves the right to cancel or deactivate Plug Mobile Service or reduce data throughput speeds in order to protect its network supplier’s network from harm or to protect itself from financial or other harm due to any cause including, without limitation, the excessive and/or unauthorized use of Plug Mobile Service or any credit card “chargebacks.” Plug Mobile reserves the right to limit throughput or the amount of data transferred and to deny or terminate Service to anyone Plug Mobile believes is using the Plug Mobile Service in an unauthorized manner or whose usage, in Plug Mobile’s sole discretion, adversely impacts its network supplier’s network or customer service levels. Plug Mobile will presume you are engaging in an unauthorized use in violation of these T&Cs, if in Plug Mobile’s sole discretion, you are placing an abnormally high number of calls, or repeatedly placing calls of unusually long duration, or if your talk, text or data usage is harmful or disruptive to Plug Mobile’s network supplier’s network or service levels or to Plug Mobile’s financial or other interests. If we determine, in our sole discretion, that you are using your Service in violation of these T&Cs or in any other manner that we deem to be unreasonable or excessive, we may terminate individual calls or data connections, terminate or reduce data throughput or terminate your Service, decline to renew your Service, or offer you a different Service plan without an unlimited usage component which may result in an increased cost to you.

Plug Mobile may discontinue providing Plug Mobile Service to you, discontinue your account, terminate data connections and/or reduce data throughput speeds if your usage, in the sole judgment of Plug Mobile: (i) appears likely to generate abnormally high call volumes or data usage and/or abnormally long average call lengths or data usage as compared to the usage of other Plug Mobile customers; or (ii) may be harmful or disruptive to, or interfere with, Plug Mobile’s network supplier’s network, Plug Mobile’s service or the ability to provide quality service to other customers. By initiating Plug Mobile Service and placing or receiving calls, you acknowledge and agree to Plug Mobile’s right to terminate your Service under these circumstances.

If we limit, suspend, or terminate your Service and later reinstate your Service, you may be charged a reinstatement fee.

This paragraph constitutes notice to Puerto Rico customers that your Service may be suspended or cancelled if you engage in any of the foregoing actions in Sections 14 and 15 in accordance with the Puerto Rico Suspension Regulation 5940 of March 12, 1999, promulgated by the Telecommunications Board, where applicable, or in Plug Mobile’s sole discretion. If your Service or account is limited, suspended, or terminated and then reinstated, you may be charged a reactivation fee.

No Future Service. In the event Plug Mobile terminates your Plug Mobile Service for any reason specified in Section 15.1 or otherwise, we reserve the right to prohibit you from using any Plug Mobile Service plan in the future by blocking your device from our network, prohibiting you from using a new Plug Mobile Service account that you purchase, or through other means.

Plan Refund Policy (Terminations, Suspensions, Adjustments). If you have purchased one of our 30-day Service plans and we terminate or suspend your Service for any reason specified in the Our Rights section above or otherwise, you will not receive any refund of amounts paid to us in connection with such Service plan.  If you have purchased one of our pre-paid, multi-month Service plans and we suspend or terminate your Service for any reason specified in the Our Rights section or otherwise, we will refund a pro rata portion of your Service fee for any then-remaining 30-day Service period(s) within your Service plan, not including the 30-day Service period in which we suspend or terminate your Service. Without limiting the foregoing, if you have purchased any Service plan from us (whether a 30-day Service plan and/or a pre-paid, multi-month Service plan) and we adjust or otherwise limit your Service in response to your violation of the Our Rights section or otherwise, in our sole discretion (for example, without limitation, by placing you on a Service plan with a lower high-speed data threshold), you will not receive any refund in connection with such Service adjustment.

Intellectual Property. You agree not to infringe, misappropriate, dilute, or otherwise violate the intellectual property rights of Plug Mobile or any other third party. Except for a limited license to use the Plug Mobile Service, your purchase of Plug Mobile Service and Plug Mobile Devices does not grant you any license to copy, modify, reverse engineer, download, redistribute, or resell the intellectual property of Plug Mobile or others related to the Plug Mobile Service and Plug Mobile Devices; this intellectual property may be used only with Plug Mobile Service unless expressly authorized by Plug Mobile. You agree that a violation of this section harms Plug Mobile, which cannot be fully redressed by money damages, and that Plug Mobile shall be entitled to seek immediate injunctive relief in addition to all other remedies available.

Privacy Information. Our Privacy Policy governs how we collect and use information related to your use of the Plug Mobile Service and is available online at www.plug.tech. We may change our Privacy Policy without notice; however, if we change our policy to allow use or disclosure of personal information in a way that, in our sole determination, is materially different from that stated in the policy at the time the data was collected, we will post notice in advance of the change. Data on your Device may automatically be stored on your SIM card and/or eSIM (to the extent either technology may be available to you), Device, or our network. Your data may remain on the Device even if your SIM card is removed; the data left on your Device will be accessible to others who use your Device, and may be deleted, altered, or transferred to our or our network supplier’s network servers. To the extent available, if your eSIM is deleted from your phone, you may lose any data contained within the eSIM.

Disclaimer of Warranties. EXCEPT TO THE EXTENT OTHERWISE EXPRESSLY PROVIDED IN WRITING, AND TO THE GREATEST EXTENT PERMITTED BY LAW, THE PLUG MOBILE SERVICES AND DEVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS AND WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES, OR FITNESS FOR A PARTICULAR PURPOSE, INCLUDING SECURITY OR AUTHENTICATION PURPOSES, CONCERNING YOUR SERVICE OR YOUR DEVICE. WE DO NOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND WE DO NOT AUTHORIZE ANYONE TO MAKE ANY REPRESENTATIONS OR WARRANTIES ON OUR BEHALF. FOR MORE INFORMATION, PLEASE REVIEW OUR PRIVACY POLICY AT www.plug.tech. THIS DOESN’T DEPRIVE YOU OF ANY WARRANTY RIGHTS YOU MAY HAVE AGAINST ANYONE ELSE. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE. IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR. YOU ACCEPT RESPONSIBILITY IF YOU USE YOUR SERVICE AS A MEANS OF SECURITY OR AUTHENTICATION FOR OTHER ACCOUNTS.

Waivers and Limitations of Liability. YOU AGREE THAT:

PLUG MOBILE IS NOT AN INSURER OF SERVICES, NOR CAN IT INSURE THE ACCURACY OF YOUR INFORMATION OR THE PRIVACY OR SECURITY OF YOUR PLUG MOBILE ACCOUNTS; PLUG MOBILE HAS NO CONTROL OVER THE ACTS AND CONDUCT OF THIRD PARTIES; PLUG MOBILE IS NOT RESPONSIBLE FOR LOSSES INCURRED AS A RESULT OF YOUR OR A THIRD-PARTY’S USE OF YOUR PLUG MOBILE WIRELESS NUMBER OR OTHER PLUG MOBILE SERVICE AS A SOURCE OF AUTHENTICATION OR VERIFICATION IN CONNECTION WITH ANY SOCIAL MEDIA, EMAIL, FINANCIAL, CRYPTOCURRENCY OR OTHER ACCOUNT.

YOU ARE RESPONSIBLE FOR KEEPING YOUR EMAIL, PASSWORD, AND ALL OTHER ACCOUNT INFORMATION RELATING TO YOUR USE OF PLUG MOBILE SERVICE SECURE AT ALL TIMES.

EXCEPT IN CASES OF FRAUD OR WILLFUL MISCONDUCT, TO THE GREATEST EXTENT PERMITTED BY LAW, PLUG MOBILE IS NOT RESPONSIBLE FOR LOSSES RELATING TO ANY SERVICE, SIM CARD, AND/OR DEVICE IT MAY OFFER UNDER THESE T&CS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AGREE THAT PLUG MOBILE IS NOT RESPONSIBLE FOR LOSSES RELATING TO YOUR INABILITY TO REACH 9-1-1 OR ACCESS ANY OTHER EMERGENCY SERVICES; YOUR USE OF, OR INABILITY TO USE, ANY SERVICE, SIM CARD, OR DEVICE UNDER THESE T&CS (INCLUDING, WITHOUT LIMITATION, ANY SERVICE, SIM CARD, OR DEVICE WHICH MAY BE OFFERED IN CONNECTION WITH ANY THIRD-PARTY HARDWARE, SOFTWARE, OR SERVICE, EVEN IF SUCH THIRD-PARTY HARDWARE, SOFTWARE, OR SERVICE IS OFFERED BY PLUG MOBILE); AND/OR ANY INTERRUPTION, ERROR, LIMITATION, OR DELAY IN ANY SERVICE, SIM CARD, OR DEVICE. WITHOUT LIMITING THE FOREGOING, YOU ALSO AGREE THAT PLUG  MOBILE IS NOT RESPONSIBLE FOR THE INSTALLATION, MAINTENANCE, REMOVAL, OR TECHNICAL SUPPORT OF ANY SERVICE, SIM CARD, OR DEVICE, PROVIDED UNDER THESE T&CS. WITHOUT LIMITING THE FOREGOING, YOU ALSO AGREE WE ARE NOT LIABLE FOR MISSED OR DELETED VOICEMAILS OR OTHER MESSAGES, FOR ANY INFORMATION (LIKE PICTURES) THAT GET LOST OR DELETED.

TO THE GREATEST EXTENT PERMITTED BY LAW, YOU AND WE EACH AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT AND ACTUAL DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY. THIS MEANS THAT NEITHER OF US WILL SEEK ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER ARISING OUT OF OUR SERVICE (INCLUDING THE PROVISION OF OR FAILURE TO PROVIDE SAME), ANY DEVICE, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT OR THE SUBJECT MATTER HEREOF, REGARDLESS OF THE FORM OF ACTION AND WHETHER OR NOT WE HAVE BEEN INFORMED OF, OR OTHERWISE MIGHT HAVE ANTICIPATED, THE POSSIBILITY OF SUCH DAMAGES. THESE DISALLOWED DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, DAMAGES ARISING OUT OF UNAUTHORIZED ACCESS OR CHANGES TO YOUR ACCOUNT, SERVICE, OR DEVICE, OR THE USE OF YOUR ACCOUNT, SERVICE OR DEVICE BY YOU OR BY OTHERS TO AUTHENTICATE, ACCESS, USE OR MAKE CHANGES TO THIRD PARTY ACCOUNTS, INCLUDING BUT NOT LIMITED TO FINANCIAL, CRYPTOCURRENCY, OR SOCIAL MEDIA ACCOUNTS. THIS LIMITATION AND WAIVER ALSO APPLY TO ANY CLAIMS YOU MAY BRING AGAINST ANY OTHER PARTY TO THE EXTENT THAT WE WOULD BE REQUIRED TO INDEMNIFY THAT PARTY FOR SUCH CLAIM.

IN ANY EVENT, TO THE GREATEST EXTENT PERMITTED BY LAW, OUR LIABILITY FOR DAMAGES OR OTHER MONETARY RELIEF FOR ANY CLAIMS YOU MAY HAVE AGAINST US IS STRICTLY LIMITED TO NO MORE THAN THE AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SERVICE FROM WHICH THE DAMAGES OR OTHER LIABILITY AROSE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN ADDITION, IN ANY EVENT, YOU AND WE EACH ALSO AGREE THAT ALL CLAIMS MUST BE BROUGHT WITHIN TWO (2) YEARS OF THE DATE THE CLAIM ARISES.

Indemnification. You agree to defend, indemnify, and hold us harmless from and against any and all losses, claims, liabilities, costs and expenses (including taxes, fees, fines, penalties, interest, expenses of investigation and attorneys’ fees and disbursements) as incurred, arising out of or relating to use of the Service or Devices, breach of the Agreement, or violation of any laws or regulations or the rights of any third party by you or any person on your account or any person you allow to use your Service or Device.

Enforceability and Assignment. A waiver of any part of the Agreement in one instance is not a waiver of any other part or any other instance and must be expressly provided in writing. If we do not enforce our rights under any provisions of the Agreement, we may still require strict compliance in the future. Except as provided in the Arbitration section, if any part of the Agreement is held invalid, that part may be severed from the Agreement. You cannot assign the Agreement or any of your rights or duties under it without our written consent. We may assign all or part of the Agreement or your debts to us without notice. The Agreement is the entire agreement between Plug Mobile and you and defines all of the rights you have with respect to your Plug Mobile Service or Plug Mobile Device, except as provided by law, and you cannot rely on any other documents or statements by any sales or service representatives or other agents. If you purchase a device, services, or content from a third party, you may have a separate agreement with the third party; Plug Mobile is not a party to that agreement. Any determination made by us pursuant to this Agreement shall be in our sole reasonable discretion. Sections 2-3, 5, 8-14, and 16-22 of this Agreement continue after termination of our Agreement with you.

Choice of Law. Plug Mobile and you agree that the Agreement is governed by the Federal Arbitration Act and applicable federal law, including but not limited to determinations of arbitrability. Without limiting the general applicability of federal law to the Agreement (including but not limited to any and all determinations of arbitrability as provided for in the Arbitration section to these T&Cs), and only to the extent state law may apply to the Agreement, Plug Mobile and you agree the laws of the state  State of Missouri, without regard to the conflict of laws rules of that state. Foreign laws (except for Puerto Rico) do not apply. In order to ensure the availability of witnesses, arbitration will be held in St. Louis County, Missouri, where Plug Mobile is headquartered; unless your billing address is in Puerto Rico, in which case arbitration will be held in Puerto Rico. In all cases, arbitration will be held in accordance with the Arbitration section above. To the extent permissible under the Agreement, court proceedings must be initiated in the  Circuit Court of St. Louis County, Missouri or the US District Court for the Eastern District of Missouri . If any provision of the Agreement is invalid under the law of any of the above jurisdictions, that provision will not apply in that jurisdiction; the remainder of the Agreement shall remain in force.

CPNI. Customer Proprietary Network Information (“CPNI”) is information that Plug Mobile and other telecommunications carriers obtain when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including items such as the types of local, long-distance and wireless telecommunications services that you have purchased and your calling details. Your telephone number, name and address are not considered CPNI.

We may use your CPNI to the extent needed to provide you with the Service, including, to the extent available and applicable, any multi-line services you have purchased (in which case you agree and understand that we may share your CPNI, as needed, with other members associated with your multi-line account, including information regarding the types of telecommunications services you currently purchase). We also may use your CPNI for training and quality assurance, and to offer you additional services of the type you already purchase from Plug Mobile. We may also use your CPNI to offer you products and services, packages, discounts and promotions from our affiliates, which may be different from the types of services you already purchase.

Plug Mobile uses technology and security features and strict policy guidelines to safeguard the privacy of CPNI and protect it from unauthorized access or improper use. Plug Mobile does not disclose CPNI outside of Plug Mobile, its affiliates and their respective agents without customer consent except as required by law. When Plug Mobile uses third parties to perform services on its behalf that require the use of CPNI, Plug Mobile requires that they protect the CPNI consistent with this provision. Plug Mobile does not sell CPNI to unaffiliated third parties.

If you wish to restrict our use of your CPNI for marketing purposes, you may contact a customer service representative at the customer service phone number located in the Revocation of Consent section of these T&Cs.

General Promotional Terms & Conditions

From time to time, and in Plug Mobile’s sole discretion, we may offer certain promotions (including, without limitation, credits, discounts, or “free” Service), for any reason whatsoever, to any subset of customers (e.g., new port-in customers, customers who meet certain eligibility requirements, etc.). For avoidance of all doubt, in addition to all other terms and conditions contained in these T&Cs, including but not limited to any applicable promotional terms, together with all other promotional terms which Plug Mobile may publish as a supplement to these T&Cs, all of which shall apply to any such promotion according to these T&Cs, you and Plug Mobile each agree that any promotion, to the extent available to you, any Plug Mobile customer, or any subset of Plug Mobile customers, shall only be offered, if at all, in Plug Mobile’s sole discretion, and may be modified or terminated at any time without notice. Without limiting the foregoing, to the greatest extent permissible by applicable law, under no circumstances shall any promotional credits, discounts, or “free” Service be transferable, combinable with any other offer, or redeemable for any amount of cash or credit.