International Shipping & Returns Policy

At Plug, we're proud to ship our Certified Pre-Owned devices to 190+ countries worldwide. All international orders can be placed on our website or through the Plug app, and we partner with UPS and DHL to get your device to you in typically 3–5 business days (some countries up to 10). Shipping is on us. We cover the cost, so your total at checkout will reflect your order only, with no surprise shipping fees.

A couple of things to keep in mind before you order:

• Duties are calculated and collected at checkout via our international partner or collected by the carrier on delivery, depending on the destination.

• Address changes after shipment are not guaranteed and may incur carrier fees.

Returns: 30-Day Love It or Return It Guarantee

We stand behind every device we sell. If, for any reason, you're not loving it, you have 30 days from your delivery date to send it back. We'll provide a prepaid return label to make the process easy.

A couple of things to note:

• A 10% restocking fee applies to preference-based returns (no defect).

• Before shipping your device back, please make sure your iCloud or Google account has been fully removed. Devices returned with an account still linked are subject to a 100% restocking fee.

• Returns are not accepted after 30 days for international orders.

12-Month Plug Warranty

Every Certified Pre-Owned device comes backed by our 12-Month Plug Warranty covering hardware and software defects, because we stand behind what we sell. If you experience an issue within your warranty period, simply return the device to us, and we'll issue store credit once it's been received and inspected.

A few things to keep in mind:

• Physical damage and water damage are not covered under the warranty. Devices returned with physical or water damage are subject to a 100% restocking fee.

• If a device is returned under a warranty claim and our team finds it to be fully functional with no confirmed issue, a restocking fee of up to 50% will apply.

These policies do not affect your statutory rights under local law.

Ready to start a return or warranty claim? Head to plug.tech/returns and we'll take care of you.