Lost in Transit

My package is lost in transit, what can I do?

At Plug, we strive to provide the best shopping experience for our valued customers. We understand that sometimes packages can get lost during transit, and we want to assure you that we're here to help. Please take a moment to review our policy regarding lost packages:

If your package is confirmed to be lost in transit by the shipping carrier, we apologize for any inconvenience caused. As per our policy, we are unable to offer refunds for lost packages. However, we are committed to ensuring your satisfaction and will take the necessary steps to resolve the issue promptly.

Here are the options available to you in the event of a lost package:

  1. Replacement Shipment: Once the loss is confirmed, we will immediately process a replacement shipment for you. This ensures that you receive your ordered items without further delay.

  2. Store Credit: If you prefer, we can issue store credit for the value of the lost package. This credit can be used towards future purchases on our website, giving you the flexibility to choose other products that meet your needs.

Please note that we will initiate the necessary investigations with the shipping carrier to determine the status of your lost package. While we strive to expedite this process, it may take some time to obtain a conclusive resolution. We appreciate your patience and understanding throughout this process.

To report a lost package, please reach out to our customer support team [email protected]. Kindly provide us with your order details and any relevant information regarding the lost package. Our team will guide you through the next steps, and proper documentation to ensure that we resolve the issue to your satisfaction.